Can I purchase tickets by phone?
Of course – it’s quicker and easier to purchase tickets online, however, you can call our telephone booking hotline on 0203 369 3625.
How can I pay for my order?
We take payments by credit or debit cards, PayPal or gift vouchers. We accept Visa, Delta, MasterCard, JCB, Electron, Switch and Solo cards.
What are your Terms and Conditions?
You can view our terms and conditions by clicking here.
What is the company name that will appear on my credit card statement?
Transactions from us on your bank statement will either show as Fine Entertainments (Ltd), Magic Events Live or will show as PayPal using us as a reference.
How do I know if my booking has gone through?
Once you have completed the booking form and submitted your order, you will get an email confirmation from us – please ensure that you enter your email address correctly when booking. Your email confirmation will show details of your order including: show, date, venue, number of tickets and booking reference. Many email account providers offer a filter service to protect you from unwanted junk mail or ‘spam’. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, you can request for it to be resent by contacting our support team (firstname.lastname@example.org).
What's the booking fee for?
The booking fee covers the costs of admin, printing and processing orders. This fee also applies to tickets arranged for collection at the venue and e-tickets. The booking fee applies per order not per ticket. If you purchase six tickets, you only pay one booking fee. This fee may also be applied to both print at home and e-tickets to cover the cost of deploying technology and/or staff to the venue site.
What is an e-ticket?
E-tickets are easier, faster and more convenient! We’ll email you a ticket which you can either print off yourself, or show your e-ticket on your smart phone/tablet upon arrival at the event. Save on unnecessary postage fees!
Can I cancel my order if I change my mind?
Unfortunately not. Tickets purchased are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.